7-Day Money-Back Guarantee & Refund Policy
At Xtreme HD IPTV, customer satisfaction is our highest priority. We want you to be completely confident when trying our premium 4K IPTV subscription service. That is why all new subscriptions are protected by our transparent 7-Day Risk-Free Money-Back Guarantee.
🛡️ Summary of Our 7-Day Guarantee
- Eligible Window: 7 full days (168 hours) from initial subscription activation.
- Eligibility: Applicable to all 1-Month, 3-Month, 6-Month, and 12-Month VIP plans.
- Processing Time: Refunds processed within 24 to 48 hours of approval.
- No Hassle: Simply contact our live WhatsApp help desk with your order details.
1. Terms of Refund Eligibility
You are entitled to a full refund within 7 days of purchase under the following circumstances:
- Our service experiences verified, persistent technical failure or stream unavailability that our engineering team cannot resolve within 24 hours.
- Your streaming hardware or smart TV device is genuinely incompatible with our M3U or Xtream Codes stream formats despite following our technical guidance.
- You were accidentally billed twice or charged an incorrect invoice total.
2. Circumstances Not Covered by Refunds
To prevent abuse of our digital services, refunds cannot be issued under the following conditions:
- Requests submitted after the 7-day guarantee window has elapsed.
- Local broadband or Wi-Fi performance issues on the user's end (e.g., broadband speeds below 15 Mbps, high packet loss, or router misconfigurations).
- Suspension of an account due to violation of our Terms of Service (e.g., unauthorized re-streaming or account credential resale).
3. How to Request Your Refund
Requesting a refund is simple and immediate:
- Message our support desk directly on WhatsApp at Xtreme HD IPTV Support Desk.
- Provide your subscription username and invoice reference.
- Briefly state the technical obstacle encountered. Our engineers will offer a quick fix or initiate your refund immediately.